Privacy Policy
Effective date: August 26, 2026
This policy explains what information Bracehorn.com ("Bracehorn", "we", "us") collects when you visit bracehorn.com, how we use it, and what choices you have. If anything here is unclear, email us at info@bracehorn.com.
Information you give us
The only information we collect directly is what you choose to send us through our contact form or by email. Depending on what you fill in, that may include your name, email address, phone number, the organisation you work for, your role, and whatever you write in your message.
We ask for this so we can reply to you, send pricing or a sample, and answer your questions. Please do not send us medical information, patient details, or anything else sensitive through the contact form — we do not need it and we would rather not hold it.
Information collected automatically
Like most websites, ours records some technical information when you visit — your IP address, browser and device type, the pages you view, how long you stay, and the site or search that referred you. This is collected through cookies and similar technologies.
Cookies and analytics
Our website runs on Shopify. Shopify sets cookies that are necessary for the site to function.
We also use Google Analytics to understand how people find and use the site, which pages are useful, and where visitors run into trouble. Google Analytics sets its own cookies and processes this data on our behalf. You can opt out of Google Analytics using Google's browser add-on.
Videos on this site are embedded from YouTube using YouTube's privacy-enhanced mode, which means YouTube does not set tracking cookies unless you actually play a video. If you press play, YouTube may collect information according to Google's own privacy policy.
Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how parts of the site work.
How we use your information
- To respond to your enquiry and send you pricing, samples or information you asked for
- To keep a record of our correspondence with you
- To understand how the website is used and improve it
- To meet legal or record-keeping obligations
We do not sell your personal information. We do not share it with third parties for their own marketing.
Who we share information with
We share information only with service providers who help us run the site and our business, and only to the extent they need it:
- Shopify — hosts this website and processes form submissions
- Google — provides analytics and hosts embedded video via YouTube
- Our email provider — delivers and stores our correspondence
We may also disclose information where the law requires it, or to protect our legal rights.
How long we keep it
We keep enquiry correspondence for as long as it is useful for our business relationship with you, and for any period the law requires. If you would like us to delete your information, email info@bracehorn.com and we will do so unless we are required to keep it.
Your choices
You can ask us to tell you what information we hold about you, correct it if it is wrong, or delete it. You can ask us to stop contacting you at any time. To do any of these, email info@bracehorn.com.
Depending on where you live, you may have additional rights under laws such as the Washington My Health My Data Act, the California Consumer Privacy Act, or the General Data Protection Regulation. We will honour those rights where they apply to you.
Children
This website is not directed at children under 13 and we do not knowingly collect information from them. If you believe a child has sent us information, email us and we will delete it.
Security
This site uses HTTPS encryption, and our hosting and email providers maintain their own security measures. No method of transmitting or storing information online is completely secure, so we cannot guarantee absolute security.
Changes to this policy
If we change this policy we will update the effective date at the top of this page. Significant changes will be noted here.
Contact us
Questions about this policy, or about your information, go to info@bracehorn.com.
Bracehorn.com
203 Airport Wy
Renton, WA 98057
info@bracehorn.com